Policies
Updated November 2014
This website itself and ALL content, including Photographs are copyrighted. All of the images on this website are copyrighted by Bobbi HolyOak, Mario Desgronte or Jos Motterstead and are protected by international copyright law. You may not use or reproduce them in any way without my written permission.
The buyer is responsible for all liabilities associated with the use or misuse of any whip purchased from HolyOak Whips. Please be careful not to hit any person or animal with your whip. Always wear appropriate safety gear when using your HolyOak Whip and keep it fun.
Paypal is the preferred method of payment but I will also accept money orders through the mail. Make money orders payable to Bobbi HolyOak. Email me for address.
Payment in full will be due at the time the order is placed. Whips are only put on the list to make after the payment clears paypal or the bank.
Unless prior arrangements are made, all orders are filled on a first come, first served basis. There may be an additional fee for rush orders. Rush fees will be at least $100.00 per whip and may be higher depending on how fast the whip is needed and how busy the whipmaker’s schedule is at the time.
If upon receiving your whip it is found defective, notify me Immediately via email and return the whip in unused condition within 1 calendar week of receiving the whip and I will repair or exchange it for a like item at my discretion. No refund of any kind will be given. Please understand, if the whip is returned in a condition that would render it unsellable, no exchange will be given. No exceptions! Moreover, if within the one week period the buyer modifies the whip in any way (to include unplaiting and replaiting, painting, coating with any chemical or substances, etc…) no refund or exchange will be made. No exceptions! I will return the whip to you in the same condition the whip came to me. I reserve the right to determine if the whip was modified, disassembled, damaged prior to return.
If you wish to cancel your order, email me within one week of making your order and a full refund will be issued. After one week of the order I reserve the right to retain all or part of the cost, necessary to cover the cost of material ordered, the remainder if any will be refunded to you.
All pricing is subject to change at any time with out notice. If prices change in the time between when you ordered and when you receive the whip you will pay the original lower price.
HolyOak Whips is Not responsible for lack of communication caused by a customer’s email service directing our emails to a spam folder, when customers do not take the time to read the emails they have been have sent, or for when a customer changes email accounts and fails to notify me. (Same goes for telephone communications and numbers as well!)
Policies are subject to change at anytime and without notice.